Returns Policy
 

 

Hygiene 

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Earrings that are not faulty cannot be returned or exchanged. This is for hygiene reasons and does not affect your statutory rights. 

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Refund period

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Refunds can be requested within 14 days of the date of despatch, and exchanges within 30 days from the date of despatch.

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If you choose to return your item outside of the 14 day refund period, a refund will not be offered unless the product is faulty.

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The returns and exchange period extends for the festive period, with any purchases made from 1st November, returnable until the 10th of January the following year.

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Returns procedure

 

If you would like to exchange or return an item purchased from this website for a refund, please fill out the returns section on your despatch note and enclose it with your order in its original condition and packaging.

 

Please state whether you would like a refund or to exchange your item, along with the desired exchange item code.

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All communication regarding your order will be undertaken using the email address provided at point of purchase. Refunds are processed based on the original transaction and cannot be redirected to another person. Items given as gifts can be exchanged if they are received in their original unworn condition.

 

Please ensure you send your parcel using a service that offers insurance for the item value and proof of postage to protect your goods in transit.

Please send to:
NMARRA

1/1 34 Craigpark Drive
Glasgow
G31 2NP

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Please return any items purchased from a stockist to them directly.

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Faulty items

 

A full refund or exchange will be provided should you receive a faulty item. NMARRA strive to accurately communicate sizes and material finishes of products across the website. Replacements or refunds for items does not apply to faults or damages caused by accident, neglect, misuse or normal wear and tear. 

 

 

Delivery costs

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Any original delivery costs paid by customer or costs for returning items to be refunded or exchanged will not be refunded. Where faulty items are replaced with like, the original postage cost is refunded.

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Product availability​

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Replacement of faulty goods and product exchanges are subject to availability. Where requested items are not available, your order will be refunded if within 14 days of despatch or you will be contacted to suggest a suitable exchange or information of waiting times for the availability of the requested item.

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